Flyhjælp – We Want You To Be Compensated For Carrier Delays.

Overbooking is a common practice in the airline industry today. Airlines will commonly oversell a flight (by selling more seats than available) to make up for passengers that do not show up on your day from the flight. This practice, however, produces a problem for passengers on flights and then there usually are not enough no-shows and, therefore, not enough seats however the booking was reserved and confirmed correctly.

When this happens, airlines will usually offer compensation as vouchers, upgrades, points or cash to passengers prepared to voluntarily surrender their seat and fly at a later time. This kind of case is considered “voluntary denied boarding”. Therefore a passenger who volunteers to be bumped from her or his flight would not qualify for airline compensation.

If no passengers willingly give up their seat in the overbooked flight, the airline will be forced to bump some passengers to a later flight. These cases of flyhjælp are termed as “involuntary denied boarding”, which would entitle the passengers to denied boarding compensation if the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding by using an overbooked flight departing from an EU airport, irrespective of airline or destination, is qualified for airline compensation up to €600. Additionally, passengers overbooked on flights inbound towards the EU operated by an EU carrier will also be eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In such cases, you will find a minimum delay of three hours to trigger refund payments. However, in the case of involuntary denied boarding due to overbooking, the passenger is automatically eligible for airline compensation along with the airline remains to be obliged to offer an alternate mode of transport or perhaps a refund of the ticket.

Being bumped out of your flight is unplanned and unpleasant, at best.

When you are denied boarding, you need to react the following:

Visit the ticket counter of the airline under consideration. Here you can expect to be notified of alternative flights. The airlines are obligated to discover a satisfactory solution.

As a way to file a real airline compensation claim, you need to ensure you have written proof your denied boarding. This may be by means of your brand new boarding cards, if such were printed, or your luggage receipts. Moreover, you might have airline personnel put your circumstances in composing.

When you required food, accommodation or transport, such as as taxi, it can be so critical to hold all receipts to make sure you receive compensation from your airline.

Then consider whether you are in a position to enforce your passenger rights from the airline or tour operator. Understand that three of the year claim period only is applicable to airlines – a tour operator must be contacted within one month.

You will have a directly to airline compensation in the event of involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation as high as 600 Euros is a result of passengers who are involuntarily denied boarding with an airport inside the EU – no matter airline or destination. Compensation for involuntarily denied boarding is additionally on account of passengers on flights leaving a destination dexhpky65 the EU for any destination in the EU, provided that such flights are operated by an EU carrier.

In addition to overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation arrives in case your flight arrives at its destination with a delay of three or even more hours.

When it comes to involuntarily denied boarding on account of overbooking, passengers are automatically eligible for airline compensation. Furthermore, the airline must provide an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding as a result of travelling with invalid travel documents (or without having a valid visa) will not be entitled to a refund for overbooking.

Get professional help immediately

If you are affected by denied boarding because of an overbooking and want to file an insurance claim for airline compensation as your representative, you need to follow these steps:

To claim your right to compensation for overbooking with, simply input your flight data on our website.

We’ll inform you instantly if you’re eligible for a refund, and also to what amount exactly.

In the event the airline refuses to pay for, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers carries a proven track record in obtaining airline compensation for our clients.

When the airline has paid your airline compensation, we are going to keep our sector-low commission of only 25 per cent and transfer your entire money right to your banking account!

FAQ: Get Compensation on an overbooked flight

1. Exactly what are my options in the case of an overbooked flight?

Being denied boarding and bumped from an overbooked flight is absolutely not something you will need to eat stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to present you a re-routing (another flight) as soon as possible or at a time easy to you. However, your airline includes a directly to hold back until it finds your flight with available seats. Whilst you are waiting on the substitute flight the airline must provide you with meals and refreshments, hotel accommodation (if an overnight stay is essential), transport in between the hotel and airport, and 2 telephone calls (or emails or faxes).

2. Will someone look after me in case there is an overbooked flight?

Yes. Every passenger influenced by an overbooked flight has the legal right to adequate assistance. As stated before these include free meals and refreshments too two cell phone calls, emails or faxes, lodging and transport in between the airport and your hotel. When you have to wait several days in your substitute flight, the airline has to cover the accommodation on those nights.